Refund & Cancellation Policy

1. Nature of Digital Products

Products sold on the SHIVSASTRA Store are intangible, digital software assets (including code templates, agent workflows, monographs, and design files). Once payment is cryptographically verified by our payment gateway, access tokens and download links are delivered immediately.

2. Refund Eligibility

Because digital products cannot be physically returned once downloaded or accessed, purchases are generally final. However, we strive to be fair and transparent:

• Defective or Corrupted Files: If a downloaded file is damaged, missing components specified in the product description, or technically unusable, please contact us. If we are unable to provide a functional replacement within 48 hours, a 100% refund will be issued.
• Material Misrepresentation: If the product delivered materially differs from the verified features published on its store page, you are eligible for a full refund within 7 days of purchase.
• Accidental Duplicate Charges: If network latency or a gateway issue results in duplicate debits for the same order, the duplicate charge will be refunded promptly upon verification.

3. Non-Refundable Scenarios

Refunds are not granted in cases such as:

• Change of mind after the files have been downloaded.
• Incompatibility resulting from failure to review the stated system requirements on the product page.
• Lack of the technical knowledge required to run standard development tools (e.g. Node.js, Python, or Git) where required by the product documentation.

4. Custom Services & Consulting

For bespoke client contracts and technical consulting, payment schedules, milestones, and cancellation conditions are defined in the specific agreement or proposal. Fees for work completed and accepted according to milestone specifications are non-refundable.

5. How to Request a Refund

To request assistance or a refund, please send an email with your purchase details to:

Valid refund requests are typically processed within 3 to 5 business days, and funds are credited back to the original payment method by the payment gateway.