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SHIVSASTRA
Complete Agent KitsAGT-WSK
code licenseUpdated: Nov 1, 2026

WhatsApp Support Agent Kit

₹3999.00

Complete conversational support agent kit connecting WhatsApp messaging to knowledge retrieval, FAQ resolution, and live-agent escalation.

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WhatsApp Support Agent Kit
Overview

Overview

An end-to-end kit for deploying a 24/7 customer support agent over WhatsApp. Connects directly to webhook gateways, answers recurring inquiries accurately with deterministic fallbacks, and triggers human takeover whenever required.
Features

What is Included

  • ✓WhatsApp webhook integration blueprints (Meta Cloud API / Twilio)
  • ✓Contextual FAQ knowledge retrieval with fallback parsing
  • ✓Human-in-the-loop escalation trigger for sensitive queries
  • ✓Session memory management and conversation state tracking
  • ✓Zero customer data stored on third-party servers
Requirements

System Requirements

WhatsApp Business API or Twilio WhatsApp sandbox, Node.js 18+ or n8n v1.0+
QUESTIONS & CLARIFICATIONS

Frequently Asked Questions

Which WhatsApp messaging gateways are supported?
You can connect either official Meta Cloud API or Twilio WhatsApp messaging pipelines with standard webhook endpoints.
How does human escalation work?
When a customer requests a representative or sentiment triggers an alert, the agent halts automated replies and routes the chat directly to your team.
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